Support Center
We're here to help you across all Kahf ecosystem products.
Whether you need assistance with setup, reporting an issue, or account inquiries, our dedicated product teams are ready to help. Typical response time is within 24 hours on business days.
Direct Support
Reach us directly at [email protected]
Response Time
Within 24 hours on business days. For urgent issues, add [URGENT] to the subject line.
Multi-language Support
Submit in any language — Bangla, Arabic, Turkish, French, English, and more.
Submit a Ticket
Fill in the form below and our team will get back to you within 24 hours on business days.
Frequently Asked Questions
Select a product to view specific answers and troubleshooting steps.
What is KahfGuard and how does it protect my family?
KahfGuard is a DNS-level content filter and parental-control app that blocks adult content, gambling, scams, phishing, malware, trackers, and short-form video (Reels & Shorts) across every browser and app on your device.
Is KahfGuard free to use?
Yes. The core DNS filtering, safe search enforcement, adult website blocking, and malware/tracker protection are 100% free forever. Premium unlocks advanced app blocking, Reels/Shorts restriction, habit tracking, and family multi-device controls.
Does KahfGuard block Instagram Reels, YouTube Shorts, and Facebook Reels?
Yes. On Android with the Premium plan, Reels and Shorts are automatically blocked while the rest of YouTube, Facebook, and Instagram continues to work normally.
Does KahfGuard track or store my browsing history?
No. KahfGuard operates under strict zero-logging and privacy-first principles. We never log, track, or monetize your DNS queries or personal browsing activity.
How is KahfGuard different from apps like Bark, Qustodio, or Google Family Link?
Most parental control apps only monitor activity or operate on a single device. KahfGuard filters threats at the root DNS network level before packets even reach the device, plus offers unique Islamic lifestyle features like auto-silencing during Salah times and accountability partner modes.
Which platforms and operating systems are supported?
KahfGuard is available as a native app on iOS and Android. For Windows and Mac PCs, you can use KahfDNS configured at the router or OS level alongside Kahf Browser.
What does the KahfGuard Family Plan cover?
One Family Plan subscription covers unlimited devices across your household, including multi-device parental control for kids' phones, screen-time management, and priority personal support.